The 8 Best Customer Service Software Solutions – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones. 91% of customers who experienced poor service will never do business with you again. On the flip side, eight out of ten consumers are more likely to buy from businesses again after a positive customer service experience. A 5% increase in customer retention can boost profits by up to 125%. The numbers speak for themselves. Customer service must be a priority for every business. Fortunately, the right customer service software can make this […]

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How Do You Make Your Marketing Stand Out in This Chaotic Environment? Start With Canva Pro.

Canva can be your graphic design powerhouse. March 31, 2020 2 min read Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. With brick-and-mortar stores temporarily closed (for the most part) due to the COVID-19 pandemic, digital marketing has become all the more important. It’s essential to stay top of mind with users and customers, and what better way to do just that than seeking them out online and on the social media accounts they frequent? But don’t forget: You’re not the only one with this game plan. And that means you’ll need eye-catching, compelling designs to stand out. The good news is that you don’t need to hire a graphic designer or use an expensive tool like Photoshop to make it […]

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The 5 Best Call Center Services – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. No matter what type of business you run, you need to prioritize customer support. That means giving customers the option to contact you through multiple methods—including the phone. But managing a call center on your own can be a challenge. Running an in-house call center is usually costly and labor-intensive. This is especially true for smaller businesses and startups with fewer resources. Fortunately, call center services allow you to outsource your customer service phone support in a simple and cost-effective way. Call center services typically record information from incoming calls, respond to FAQs based on your company script, and take messages for specific people within your organization. Advanced call centers can offer assistance for marketing campaigns and lead generation. Some services handle other communication methods as well, […]

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Free Webinar | April 7: Understanding The New Emergency Paid Sick Leave Act & Family Medical Leave Act

Mark Kohler and Mat Sorensen, both nationally respected tax lawyers, explain how these two new laws affect employees AND employers. March 30, 2020 2 min read Opinions expressed by Entrepreneur contributors are their own. The U.S. Department of Labor’s Wage and Hour Division (WHD) recently announced its first round of published guidance to provide information to employees and employers about how each will be able to take advantage of the protections and relief offered by the Families First Coronavirus Response Act (FFCRA) which expand coverage under the Paid Sick Leave and Family Medical Leave Acts. Join us April 7 at 3PM EST as Mark Kohler and Mat Sorensen explain how these two new laws affect employees and employers. This webinar will cover: Up to 2 weeks of pay for employees depending on the situation and fully reimbursed by the government How do I qualify for sick leave if I have […]

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Free Webinar | April 6: Networking in The New Normal

Join Dr. Ivan Misner as he leads you through this new normal. Learn how Ivan is adapting to digital networking and what tactics he sees working now. March 30, 2020 1 min read Opinions expressed by Entrepreneur contributors are their own. With so many businesses and entrepreneurs quickly transitioning from face-to-face interactions to digital, networking has completely changed. Instead of meeting people at in-person events or venues, entrepreneurs are now needing to adapt to digital networking. Join us April 6 at 12PM EST as Dr. Ivan Misner, “The Networking Guru”, leads you through this new normal. Learn how Ivan is adapting to digital networking and what tactics he sees working now. Register Now Dr. Ivan Misner is a NY Times bestselling author and co-author of the bestselling book, “Networking Like a Pro”. He is also the founder and chief visionary officer of BNI, the world’s largest referral marketing and networking organization. […]

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Free Webinar | April 1: Understanding the Paycheck Protection Program and How it Affects Your Business

Join rent Bryson, CEO of Bryson, along with Thomas (TJ) Chaves, SVP, SBA Division Manager of Sunwest Bank who will give you helpful advice on navigating the PPP. March 30, 2020 1 min read Opinions expressed by Entrepreneur contributors are their own. On March 27, 2020 the House of Representatives passed the 2+ trillion dollar bill, the CARES Act, in an effort to rescue the US economy and the millions of Americans economically impacted by the shutdown of the majority of America’s commerce due to the COVID-19 pandemic. Included in the CARES Act is the Paycheck Protection Program for businesses with fewer than 500 employees, along with self-employed individuals with employees, allowing them to borrow money for payroll, rent, or mortgage and utilities, as well as debt obligations during the “coverage period” from February 15, 2020 through April 30, 2020. Register Now Join us on April 1 at 3PM EST […]

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Free Webinar | April 1: Working and Leading From Home

Join Bryan and Shannon Miles, the co-founders of all-remote business Belay, as they speak with Entrepreneur’s Editorial Director Dan Bova. March 30, 2020 1 min read Opinions expressed by Entrepreneur contributors are their own. As COVID-19 has forced a large percentage of the global workforce to work and/or lead from home, many are interfacing with a new work system that has actually been one of the fastest growing trends in business. Join us on April 1 at 12 PM EST as Bryan & Shannon Miles, Co-Founders of BELAY, who lead the nation’s most prolific all-remote (virtual) company, as they speak with Entrepreneur’s Editorial Director Dan Bova about practical, actionable, how-to tips on working/leading from home that apply to business leaders and company owners of of all sizes and industries. Register Now Read_More Related posts: Best Practices for Working From Home, According to a Six-Figure Social Media Entrepreneur 4 Essentials for […]

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Free Webinar | March 31: The Guide to Coronavirus Emergency Loans for Small Businesses

Tax lawyers Mark J. Kohler and Mat Sorenson break down new U.S. Small Business Administration loan provisions and options for business owners. March 30, 2020 1 min read Opinions expressed by Entrepreneur contributors are their own. Join us on March 31 at 12 PM EST to hear from Mark J. Kohler and Matt Soreson, nationally respected tax lawyers, as they guide you through the new SBA Loan Provisions and Options for business owners. During this webinar, Mark and Matt will cover: When can I apply for a loan and how much? What are the payback terms? What do I have to use the money for and how much can be forgiven? Discover all the options you have at your disposal to navigate your business through this crisis. Register Now Hosted by Mark J. Kohler, CPA, attorney, co-host of the podcast Refresh Your Wealth, senior partner at the law firm of KKOS […]

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Free Webinar | March 31: 20 Online Income Streams to Explore in 2020

Discover 20 different ways to make extra money, save cash, pay down debt, or start their own side hustle, all of which are done online. March 30, 2020 1 min read Opinions expressed by Entrepreneur contributors are their own. Join us on March 31 at 3 PM EST and discover 20 different ways to make extra money, save cash, pay down debt, or start their own side hustle, all of which are done online. All of these are legitimate and vetted ways to do everything from earn a little extra cash to building the foundations of a digital business. Discover ideas, tips, software to learn, and how to get started. Hosted by Laura Briggs, a former teacher turned entrepreneur, TEDx speaker, and author. Her first book, How to Start Your Own Freelance Writing Business, won the 2019 Author Academy Awards “Best in Business” prize. Her second book, The Six Figure […]

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New Stimulus Bill Unlocks IRA and 401(k) Dollars for Financially Affected

The $2 trillion relief package provides penalty-free early retirement-account distributions and increases loan limits. March 30, 2020 9 min read Opinions expressed by Entrepreneur contributors are their own. The coronavirus stimulus bill signed into law on March 27 creates new exceptions that allow 401(k) and IRA owners affected by the pandemic to tap into their retirement accounts early. The new law increases the dollar amount you can loan yourself from your own 401(k) from $50,000 to $100,000 and also creates a penalty-free early distribution rule whereby IRA or 401(k) account owners under age 59-and-a-half can take a penalty-free retirement account distribution of up to $100,000. These new rules greatly increase access to retirement account funds, which have become one of the most reliable savings tools. At the end of 2019, Americans held more than $30 trillion dollars in retirement accounts, according to the Investment Company Institute. That’s right, trillions.  These new exceptions are among the many ways business […]

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What Readers Want During COVID-19: Content Ideas for Every Niche

This is a stressful time to say the least. Everything is impacted by COVID-19 in some way, including our work. Once we’ve taken time to acknowledge how lucky we are to work in digital, it’s time to assess if our current content strategy needs any adjusting based on current events. Many marketers are finding themselves: Wanting to write about something topical Needing to add more content to their calendars At a loss for how to contribute at a time like this So, I spent hours using Ubersuggest, putting myself in the shoes of various Americans. I tested a variety of keywords to see which ones have exhibited a trend during the COVID-19 outbreak and might warrant some attention from content marketers. The results below are for the term “Coronavirus,” so for the other keywords identified, I looked for a noticeable spike in the months of January, February, and March to […]

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How to Pleasantly Surprise Prospects on a Sales Call

They’ve got to know that you’re human, and you understand their problem. March 30, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. There’s no way around it: Sales calls can be uncomfortable. The prospect may be peripherally interested in your product, but they also may be dreading the call, thinking that it will go the same way all sales calls do. If they’ve had enough recently, they may even know the traditional process of the calls, down to the questions that you’ll ask. Sales consulting firm Brevet reports that only 13% of customers believe a salesperson understands their needs. Reasons for this differ, but it’s often due to the salesperson not effectively communicating their comprehension of a prospect’s pain points and how their product or service can solve it.  So, how does one pleasantly surprise a prospect on an initial sales call? Given that 60% of buyers want […]

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How Adopting a Humble Mindset Can Make You a Better Leader

Leading with respect: Here’s why charisma alone won’t make you a better leader. March 30, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. No one has all the answers. When I look around me and see the constant bustling of my team working hard, I remember that one of our biggest strengths is just that. We are a team. In an industry that often praises charismatic founders for managing increasingly complex problems, I’m amazed that the rest of the hardworking employees who help grow a business are often left out of the equation. I make it a point to remind myself every day that not any single person has all the answers. What we create and collaborate on together is what makes us successful and allows us to arrive at solutions. Related: 6 Steps to Becoming a Better Leader English poet John Donne famously wrote, “No man is an […]

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10 Expert Dental Marketing Ideas to Attract More Patients – ShoeMoney

So, you’re looking for new and creative ways to market your dentistry business. You’ve had some success with various advertising methods in the past, but you want to try something new in the coming months. When it comes to dental marketing, finding ways to target your existing customers as well as people in your surrounding area, should be your primary goal. And by using some traditional marketing techniques as well as a few new ideas, you can do just that! So what are the best ways to market your dentistry business? And are there any strategies you should consider using more than others? We’ll break all that information down for you in this article! Now then, let’s get started! 1. Facebook Ads Did you know that Facebook has over 2.5 billion active monthly users? It goes without saying, but getting on Facebook and getting your branding in front of potential and […]

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How Becoming a Software Minimalist Can Dramatically Improve Your Efficiency

When it comes to your business’s approach, as the old adage goes, less is more. March 30, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. There are tens of thousands of available software products that can improve the way your business runs, so it’s no surprise that companies frequently managing too many applications at once. The very innovation that was supposed to improve workflow might suddenly become a major roadblock to efficiency. So while it’s tempting to adopt each exciting new application as it’s introduced, taking a minimalistic approach toward software services will ensure you and your team are more productive in the long run. Here’s why.  Avoiding Shadow IT Companies that are growing rapidly often experience shadow IT, or any software purchased or used without being properly approved by the IT department. When a given tech solution goes unnoticed by most of the company, it can even be forgotten entirely. Subscription renewals and payments go through without […]

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How to Get out of Payday Loans and Alternatives to Consider – ShoeMoney

Taking a payday loan may have seemed like the perfect solution when you needed cash. That one loan led to others, and now you’re trapped in a vicious cycle you can’t seem to get out of. What do you do about this? How can you get out of the cycle? If you’re wondering how to get out of payday loans, there is an answer. Continue reading to learn more about the options you can choose from to end this cycle. Debt Consolidation One debt solution many people turn to is debt consolidation. Debt consolidation allows you to combine all your debts into one. If you have several payday loans, you can merge them into one. If you have other financial obligations, you can add those too. You can add a lot of different types of bills into a debt consolidation plan. The primary principle of consolidating your debts is to lump […]

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For International Dominatrix Mistress Eva Oh, Business Is Booming

The multimedia entrepreneur was ahead of the curve, and now virtual customers are clamoring for her services during lockdown. March 30, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. You’ll have to excuse Mistress Eva Oh if she sounds a bit sleepy. It’s 4 a.m. in Australia, where she’s connecting via Skype Audio. “I entirely messed up the timing,” she concedes in a rich delivery that could best be described as Zsa Zsa Gabor-chic. The professional dominatrix, podcast host and sex educator grew up across Asia, Europe and the land Down Under, which helps explain both her incomparable accent and way of relating to clients all over the globe. Oh’s early entrepreneurial pursuits were more conventional — she once owned a sustainable design company — but at the age of 26, she pivoted into her current occupation and never looked back. She was forward-thinking from the […]

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Your Complete Guide – ShoeMoney

It’s the right time to open an assisted living facility. Why? As the baby boomer generation ages, the number of people who are going to need assisted living services is only going to keep increasing. In fact, the number of assisted living facilities in the U.S. has been on a gradual increase over the past couple of years. However, just because the industry is thriving doesn’t necessarily mean your business will be successful. You must get the basics right. Eager to know how to open an assisted living facility that will thrive? Read on! Understand the Legal Requirements of Running an Assisted Living Facility The first step to starting an assisted living facility is to have a good understanding of the legal requirements as well as the industry standards your facility should comply with. First things first, every state requires an assisted living facility to obtain and maintain a license. Although licensing […]

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Compiling Your Brainstorming Results into Real Business Names

Here’s one way to take all your business name ideas and narrow your options to something workable. March 30, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. The following excerpt is from Brad Flowers’s The Naming Book. Buy it now from Amazon | Barnes & Noble | IndieBound One of the best ways to generate lists of possible names is to assign them to categories that you can narrow down later. Sorting by category ensures you’ll have some diversity in name types and styles to choose from. If you’ve already done some brainstorming, you’ll have a rich source of material for this exercise. But don’t limit yourself to your existing brainstormed ideas. Inevitably, new words will come to mind as you work through the following categories. The first category is real words. This is most people’s default category and will likely be the easiest to fill. You know lots of real […]

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7 Traits of Every Great Looking Coming Soon Page

Are you or your business associates looking for advice to improve the reach of a website that is simply ‘Coming Soon‘ or sitting there in maintenance mode? The concern, of course, is that so many customers visit your website but leave without a great impression. If this is what you’re concerned about, and you hope to improve your website experience while creating your product, then you’ve come to the right place. The reality is that you must consider opportunities to create raving fans even when your website, service, or product is pending. Like you, we have recognized over time that there are so many benefits to having a placeholder while your website is in creation mode. That’s where Coming Soon pages can play a pivotal role in your company to drive new potential customers to your brand. This article will help you understand everything you need to know about great-looking Coming […]

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