Dawn of a New Decade — Rise of the Hero CEO

A successful CEO will stand for what’s right and decent. February 19, 2020 7 min read Opinions expressed by Entrepreneur contributors are their own. Last year saw an exorbitant number of CEOs leave their posts — some by choice, others were simply shown the door. In fact, more than 1600 CEOs left their c-suite position, according to executive coaching firm, Challenger, Gray & Christmas. The executive turnover was 8 percent higher from November to December 2019 alone, making it the second-highest monthly total since 2002. According to the report, the government and non-profit sectors led the CEO turnover rates with 339, an increase of 25 percent compared to 2018. The technology sector followed with 216 CEOs changing positions, up 42 percent from the previous year. Financial companies and energy companies also saw an increase in departures, whereas hospitals actually saw a decrease — a 13 percent drop from the year prior. Related: […]

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How to Stay Motivated When Things Get Tough and Stressful

A five-step plan to rewire and rejuvenate your brain. February 18, 2020 7 min read Opinions expressed by Entrepreneur contributors are their own. Leadership is tough. It’s natural to lose motivation. How often do you find yourself losing motivation at work? Once a month? Once a week? Every day? It’s especially hard to stay motivated when you’re stressed. You feel lethargic. You feel like you’re just going through the motions. There’s no joy in your work. Stress causes your motivation to decrease for a reason. Research has shown that our willpower is finite and ever-fleeting. It’s like a car that’s consuming gasoline. When the gasoline runs low, the car loses steam and comes to a stop. No matter how much the driver wants to go forward, the car is stuck. It needs refueling.  The good news is, you can refuel your motivation from anywhere, without traveling to a gas station or […]

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Sports Cliches That Can Actually Inspire Success

Here are six inspiring lessons I learned while playing sports that helped transform my company. February 17, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. This proposal is a “slam dunk.” That speaker “knocked it out of the park.” “Winning.” There’s a reason sports phrases resonate in the office and inspire us: There are so many parallels! As a sports nut, I’ve always thought aspiring entrepreneurs can learn much about business by staying glued to ESPN. To that end — true confession! — I’ve never read a business management book. Since I’m often asked, “What’s the secret to being a successful entrepreneur?” I tell folks it’s simple. I lead like I’m managing a pro sports team. Related: 7 Characteristics of Inspiring Leaders So far it’s worked. In 2002, I borrowed $25,000 from family and friends to launch DMI, which has grown to a $400 million digital transformation and mobility services company with […]

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The Anti-Cyberbullying Movement That Is Spreading Like Wildfire

Entrepreneur and #CYBERBYTE founder Andrew Rossow on combating this societal epidemic. February 14, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. Online toxicity has become a rising global concern, with cyberbullying thriving on social media and gaming platforms and researchers finding a direct correlation with rising suicide rates. Thanks to these findings and the efforts of high-profile activists like Monica Lewinsky, the world has started to take a closer look at this epidemic. But one social-media movement, #CYBERBYTE, has taken anti-bullying awareness to the next level and onto the red carpet. The campaign was established four years ago by millennial internet and technology attorney Andrew Rossow, and it aims to bring Hollywood and Silicon Valley closer to its fanbase and consumer network, creating an opportunity for the public to really listen, absorb insights and collectively help combat cyberbullying. “We idolize these individuals so much that we often don’t know why we look up to them,” says […]

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The 3,000-Year-Old Lesson in Executive Mentorship

Some things haven’t changed all that much in 3,000 years. February 13, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. The concept of mentoring dates back around 3,000 years to Homer’s Odyssey. In that epic Greek poem, the hero Odysseus entrusts his son to his friend Mentor while fighting the Trojan War. During this time, Mentor cares for and nurtures the young boy. Our notion of a mentor has evolved since Homer laid pen to parchment. While mentorship is widely associated with young men and women seeking advice from elders, more experienced executives are now seeing out professional coaching services due to the challenges of digital disruption. Last year, a combined $1 billion was spent on personal and business coaches. Executives are right to seek this help. Across 15 industries, ranging from manufacturing to energy, 47 percent of CEOs are challenged to make progress in digital business, […]

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Is Poor Customer Experience Person-Related or Policy-Related?

Odds are, it’s a bit of both, but there are ways to change course. February 13, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and provide customer-service training, they’ve got it covered. But a poor customer experience comes from failing to meet evolving customer expectations, and that failure can come from anywhere in the organization —customer-facing or not.  In a customer-centric organization, the customer experience is not left to chance. It is deliberately designed by examining the entire customer journey and removing all points of friction along the way. To accomplish this, organizations need to examine both people and company policies in order to generate alignment between them. When Poor Customer Experience Is Policy-Related Outdated policies can put an organization at risk of falling behind or […]

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10 Must-Follow Company-Onboarding Techniques

Making new employees feel comfortable and useful is as easy as 1, 2, 3, 4….. February 5, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. Effective employee onboarding is about more than making them feel welcome. It can help employees feel like highly productive and valuable contributors to your mission and success from the start. Plus, when employees have a successful onboarding experience, they’re more likely to feel like members of your team, and this can contribute to employee retention.  Some of the best onboarding processes are unique, creative and a little bit unexpected. If it’s time to change up your onboarding program, you might find the inspiration you need from these 10 effective techniques.   Related: How to Improve Your Startup’s Onboarding Process 1. Get coffee During a new hire’s first few weeks with your company, have them get coffee individually with all of their future team members. This works […]

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How to Motivate Your Team Through Stressful Times

Pushing past the tough stretches is essential to quality leadership. February 4, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. It’s impossible to eliminate stress entirely, and a little bit of stress can actually be positive. The key is to create an environment that helps your employees perform and remain productive, even under trying circumstances. It’s one of the most important things you can do as a leader.  It starts with company culture. Research has shown that working in an environment with supportive leaders and coworkers is the most powerful indicator of reduced stress. Poor culture and uneasy interactions with coworkers cause what’s called encounter stress.  The stress doesn’t even need to be real. Stress is not based on objective reality. Instead, it’s based on our perceptions and how stress is processed by the brain. A stressor for you may not be a stressor for your coworkers. You have the […]

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12 Things First-Time Leaders Need to Succeed

When promoting employees to leadership roles, take these steps to set them up for success. February 3, 2020 9 min read Opinions expressed by Entrepreneur contributors are their own. The struggles of first-time leaders are both real and widespread. New leaders are thrown into the deep end to sink or swim. They either figure out how to become a successful leader or fail and retreat disillusioned back to individual contributors and unlikely to step up to a leadership role again. How often do you see high-performing individuals promoted into leadership roles? The skills that enabled an individual to perform at a high level are rarely the same ones that will support them as an influential leader. When people choose to step into a leadership role, they are more likely to bring the right attitude and behaviors that breed success. Stepping into a leadership role is one of the most courageous […]

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Tame Your Turnover With These 4 Team-Building Ideas

Engage, connect and begin to experience better employee retention. February 3, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. There are two main sets of reasons employees decide to leave a company. The first is a life event like moving or staying at home to raise children. These are circumstances that exist outside of work and are harder to address. The second group  is more inherent to the workplace and its culture, and tends to more frequently affect an employee’s decision to leave. If employees feel a disconnect with their bosses or co-workers or find opportunities for advancement lacking, they’ll inevitably look for something better. Fortunately, leaders can address these issues directly with their teams.  Poor management, either in terms of personal performance or management-employee relationships, is considered by many to be the number one reason for employee turnover. While employees don’t need to be friends with their bosses, a constructive dynamic […]

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3 Strategies to Better Motivate Your Team

When you bring out the best in your people, they’ll do their best work for your company. February 2, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. Regardless of your industry or team size, being a leader is no easy task. You have to be a counselor, a disciplinarian and a source of encouragement all at once. Finding a balance between those roles — some of which at first seem to conflict — requires a crystal-clear strategic vision, passion for your people and a commitment to developing your own emotional intelligence. It’s possible to replace employees, but you can never precisely replicate an individual’s specific skill set. In today’s knowledge economy, the old adage that employees are your biggest asset rings true. One of the most important things you can do as a leader is show your employees you understand this, as well as the value they […]

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Training New Employees Sucks. 3 Ways Make It Faster, Easier and More Effective.

Follow these three training guidelines and unleash your team’s potential. January 31, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. The corporate training industry is big business. It isn’t that uncommon to see companies with training budgets running well into the tens of millions of dollars. Study after study proves the value of corporate training, but why doesn’t it always, or even most of the time, produce a return on investment for the companies that pay for it? That’s a secret only a few training companies have uncovered. Here are a few numbers for you to paint a picture of what’s going on. A recent Association for Talent Development study found that a whopping $164.2 billion is spent on employee learning and development every single year. At the same time, LinkedIn’s 2017 Workplace Learning Report discovered that only 8 percent of CEOs see an ROI for learning […]

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Here’s What Employees Want From Their Leaders

Hint: It’s more than perks and privileges. January 29, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. Many employers assume that team members want a good paycheck, health insurance plan and generous vacation time. While those are all important elements of any job, most employees look for more than these traditional perks from their leaders. If you want to build and retain quality teams of talented people, you’ll need to learn what matters most to them. According to the 2020 Global Culture Report by the O.C. Tanner Institute, certain problems plague employers and their employees across all industries. Researchers studied more than 20,000 employees and leaders all over the world and found that employee burnout is a growing concern. Nearly 80 percent of employees said they’re experiencing “some level of burnout” at work. This burnout shows that traditional leadership and employment styles aren’t working as well anymore. […]

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10 Signs People Believe In You and Want You to Succeed

Veteran FBI agent Robin Dreeke breaks down verbal and non-verbal cues that the people around you are authentically in your corner. January 24, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. Can you trust this person you’re about to make a deal with? Is your boss about to fire you? Do the members of your team truly believe in your vision?   Sure would be nice to know these kinds of things, right? In his new book, SIZING PEOPLE UP: A Veteran FBI Agent’s User Manual for Behavior Prediction, Robin Dreeke, the former head of the FBI’s Counterintelligence Behavioral Analysis Program, shares his process for recognizing people’s “tells” — those physical and verbal ticks that can reveal a person’s true thoughts and intentions. Dreeke hopes that his book will “empower you to work through the most intense and complex situations with complete confidence and sense of crafting your own future.” In the […]

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What Communicators Can Learn From Martin Luther King, Jr.’s ‘I Have a Dream’ Speech

January 20, 2020 7 min read This story originally appeared on PR Daily On its face, it seems somehow glib to try to draw practical lessons from Martin Luther King, Jr.’s “I Have a Dream” speech, delivered on the steps of the Lincoln Memorial, Aug. 28, 1963. This speech transcended speechwriting and speech-giving technique. This speech was magic, spiritual, history-making. This speech, and this day, are not about speechwriting. But King’s legacy is, I’d argue, about communication — the power of a person, with words and ideas, to change history. Without examples like King’s speech, what reason would anyone have for sitting down to write? So if King’s speech represents the hope that communication — real exchanging of ideas, sharing of reality among disparate human beings — can actually happen, then it’s appropriate to try to understand why this speech was so momentous and to try to figure out how to […]

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The Dangers of Overpromising and Under-Delivering

Seven potentially perilous outcomes of making careless assurances. January 20, 2020 7 min read Opinions expressed by Entrepreneur contributors are their own. We’ve all heard the saying, “Act now, apologize later.” In fact, a lot of us might even live by that motto, believing that our intuitions know best and that if things don’t pan out later, we can always apologize and make up for everything. But when action looks like overpromising, which later results in under-delivering, an apology might not cut it. At the core of what makes entrepreneurs great is the ability to dream big and cast a vision of what could be. But when you aren’t able to deliver on your ideas and promises, your reputation will suffer, which is bad for you and bad for business. So before you promise the moon, beware of these seven potentially perilous outcomes when you under-deliver.  Related: Overpromising Is the Worst Mistake an Entrepreneur […]

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3 Important Leadership Lessons From Dr. Martin Luther King, Jr.

January 20, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. Today, we honor the memory of a visionary leader who changed American culture forever. As many people enjoy this long three-day weekend, take some time to really think about the leadership lessons and the legacy that King left behind. The larger-than-life leadership lessons that King gave the world are as important for entrepreneurs today as they were during his life. It’s a great way to remember why the banks are really closed today. Leadership lesson one: You must have total commitment to your cause King was a visionary. He was a man who had a dream bigger than the times in which he lived. That is, after all, what real visionary leaders are all about. His “I Have A Dream” speech brought awareness and humanity to the national consciousness about civil rights in America. King’s stance […]

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5 Management Rules for Being a Thoughtful, Effective Executive

Open communication and reasonable expectations are among the attributes of any admirable leader. January 18, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. I’ve been in executive positions for about a decade now. While it’s been an incredibly rewarding experience, I can’t say that I started out as the CEO I am today. In fact, I got off to a pretty inauspicious beginning: The first person I ever hired ended up stealing from my company. Every leader is going to make mistakes somewhere along the line. Leading a company is a trial by fire, and you simply have to reflect and learn from your mistakes as you go. That being said, creating some general rules can help guide you through difficult decisions. I’ve had plenty of ups and downs over these past 10 years, and I’ve learned a great deal from both the highs and the lows. Here are […]

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How to Empower Your Employees to Be More Customer-Centric

A five-step plan for ensuring teams take the reins on consumer relationships. January 18, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. Customer centricity without empowerment is like a power-generating dam without water — you must have both to achieve the desired result. Empowerment taps into the potential of a human being to do more than what is typically defined by their job description. Empowerment allows that individual to take initiative, to show courage, to speak up and to make things better. Also, it allows them to act as capable adults, not machines on a prescribed path.  When employees are empowered, organizations can adapt, flourish, respond immediately to outside forces and identify key factors it would never have known about before they become problems or issues. This type of organization allows its people to focus on the customer experience in a way that cannot be achieved with standard customer-service policies and […]

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5 Leadership Strategies to Improve Team Performance and Grow Your Small Business

The best ways to react when your team members seem uninspired and unmotivated. January 17, 2020 9 min read Opinions expressed by Entrepreneur contributors are their own. Every small business owner aspires to grow, but that process involves challenges that are not easily fixed just by talking about goals, budgets and weekly tasks. Sometimes, a subculture of dissatisfaction creeps in, and employees start to feel uninspired and unmotivated. Conflicts start to arise, and your team feels divided and uncommunicative, especially during times when you are struggling with cash flow, capacity and the realities of growing a small business.   So you decide to put your leader hat on — because you know that your employees are the lifeblood of your company — and try to take action by re-engaging your troops. You hold meeting after meeting to promote teamwork, encourage cooperation and talk about what you are all trying to accomplish together. Still, in […]

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