Technologists Are Creating Artificial Intelligence to Help Us Tap Into Our Humanity. Here’s How (and Why).
New AI tools like Cogito aim to remind us how to be ‘human,’ issuing reminders and alerts for empathy and compassion. October 8, 2019 15+ min read When being empathetic is your full-time job, burning out is only human. Few people are more aware of this than customer service representatives, who are tasked with approaching each conversation with energy and compassion — whether it’s their first call of the day or their 60th. It’s their job to make even the most difficult customer feel understood and respected while still providing them accurate information. Oftentimes that’s a tall order, resulting in frustration on both ends of the call. But over the last few years, an unlikely aide has come forward: artificial intelligence tools designed to help people tap into and maintain “human” characteristics like empathy and compassion. One of these tools is a platform called Cogito, named for the famous Descartes […]Read more