The 7 Best Call Center Software – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. In a world where everything has gone digital, phone support still plays a vital role in providing excellent customer service. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone. Furthermore, 75% of people say they want human interaction for customer support. Historically, call centers were typically associated with larger enterprise-level organizations. But modern technology and software has made it possible for any business to set up a call center. Since call centers today are driven by software, you won’t have to worry about expensive hardware or anything like that. In most cases, you’ll be able to continue using your existing phones and devices to manage your call center. The 7 Best Call Center Software of 2020 After extensive […]

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The 8 Best Customer Service Software Solutions – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones. 91% of customers who experienced poor service will never do business with you again. On the flip side, eight out of ten consumers are more likely to buy from businesses again after a positive customer service experience. A 5% increase in customer retention can boost profits by up to 125%. The numbers speak for themselves. Customer service must be a priority for every business. Fortunately, the right customer service software can make this […]

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The 10 Best Web Design Services – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Design has a significant impact on the success of your website and business. It takes just 50 milliseconds for people to form an opinion about a website. 94% of that first impression is designed related. There are plenty of tools out there that allow you to build a website on your own. The best website builders have resources and themes that will improve your design. So if you fall into this category, following website design best practices for 2020 will definitely be useful. But in many cases, it’s better to leave web design to the professionals. Hiring a web designer is an excellent option for new websites as well as older sites that need a redesign. The best web design agencies and services take everything from the […]

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The 8 Best HR Outsourcing Services – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Human resources is a critical aspect of any business. Historically, HR departments were reserved for larger organizations. Small businesses might just have a bookkeeper handle HR responsibilities. But today, businesses of all shapes and sizes can leverage HR outsourcing to perform these crucial tasks. Large businesses can use HR outsourcing to reduce operational costs. Outsourcing tasks and roles is much more cost-effective than in-house employees. What’s the best HR outsourcing service? Find out below. The 8 Best HR Outsourcing Services of 2020 Lots of companies offer some form of HR outsourcing. Human resources is offered by most of the best PEO service providers on the market. After researching dozens of HR firms and outsourcing services, I’ve narrowed down the top eight for you to consider. ADP — […]

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The 7 Best CRM Software Solutions – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Customers are the lifeblood of any business. That’s why customer relationship management (CRM) tools have become so popular. CRM software improves sales log communication, lead management, and even helps with marketing campaigns. Historically, CRM software was only used by large businesses and enterprises. But today, CRM has evolved to fit the needs of all organizations, regardless of size or industry. Finding the right CRM platform for your business can be difficult if you don’t know what to look for. That’s what inspired me to create this guide. The 7 Best CRM Software Solutions of 2020 After researching and testing dozens of different CRM software, I’ve determined that these are the top seven options on the market today: We’ll take a closer look at the features, benefits, and […]

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The 6 Best Time and Attendance Systems – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. The days of employees needing to punch a time card or paper attendance sheet are long behind us. Like most business functions, modern time tracking and attendance systems have gone digital. Accurately tracking employee hours is crucial for every business, both large and small. Inaccurate and outdated processes could cost your company tens or even hundreds of thousands of dollars each year. So if you need an updated time system, you’ve come to the right place. The best time and attendance systems are simple to implement and manage. Your employees will always be compensated appropriately for their work while eliminating bottlenecks in payroll. In fact, it’s common for the best time and attendance software to integrate popular online payroll services. No matter what type of business you […]

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The Best SEO Tools of 2020 – Quick Sprout Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Want to jump straight to the answer? The best SEO tool for most people is definitely SEMrush. When I first started using SEO tools and tried to figure out which one was right for me, I was pretty confused. There are a bunch of tools in the space, they seem to overlap a lot, and there are way too many specialist tools to sort through. And which one’s have data that I can trust? After using all these tools for years and years, I’ve come to realize there are only a few choices you need to make. First, there are three main tools in the market: SEMrush, Ahrefs, and Moz. Everyone uses one of those three. We’ll get to our recommendations for these down below. I call […]

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Best Employee Monitoring Software of 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. The modern workforce is constantly continuously to the Internet. For the most part, you can trust your employees to stay on-task and use Internet-connected devices for work purposes. But there is always the possibility and temptation to be unproductive on company time. Whether it’s browsing Facebook, shopping online, or playing games, employee monitoring software can help you manage this behavior. In addition to improving productivity, employee monitoring software can enhance your security system as well. Your staff could be visiting unsafe websites or failing to apply appropriate safety protocols. A disgruntled employee could intentionally do something malicious as well. Some monitoring software focuses on security, while other options specialize in time tracking and productivity management. It all depends on what you’re looking for. The 9 Best Employee […]

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The 7 Best Factoring Companies – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Unpaid invoices are part of running a business. It’s a frustrating and unfortunate reality for small business owners everywhere. You rely on those receivables to pay your bills, purchase inventory, and fund all of the other operational costs of running a business. If your business has unpaid invoices and you’re low on cash, invoice factoring will be a top solution for you to consider. What is invoice factoring? Invoice factoring is not the same as a traditional business loan or business credit line. Your business sells qualifying unpaid invoices to a factor for upfront cash. You’ll typically receive anywhere from 70% to 95% of the value while paying a factoring fee until the invoice is paid. If you’re interested in getting instant cash for your unpaid receivables, […]

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The 8 Best Online Legal Services – 2020 Review

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Everyone needs a lawyer at some point or another. This is especially true if you’re running a business or launching a startup. From setting up your business entity to settling disputes and reviewing contracts, getting assistance from a legal professional is a necessity. But not everyone has a lawyer on retainer. For those that do, your lawyer might not specialize in the type of legal practice you need for all of your business and personal needs. That’s why online legal services are so helpful. With just a few clicks, you can access legal documents, find an attorney nearby, set up your business, and seek legal counsel. Whether you need an attorney now or you’re planning for the future, I’ll show you how to find the best online […]

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Best Employee Scheduling Software of 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Managing your staff’s hours and shifts are both crucial to the success of your organization. The costs associated with scheduling issues can add up quickly. Without the right tools, you could have too many workers on the clock at once or worse—not enough to meet demands. Employee scheduling software makes everyone’s lives easier. It goes beyond just managing the daily and weekly schedules. There are options for your employees to request time off or shift changes that can be approved or denied in real-time. Some software even has chat and employee messaging built-in. Whether you have a startup, small business, or enterprise-level chain, the right scheduling software can streamline your HR efficiencies. I created this guide to help you find the best one for your organization. The […]

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Best Inventory Management Software of 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Your business can’t survive without inventory. Yet so many businesses out there don’t have an effective inventory management process. Overstocking can restrict cash flow while understocking can cause outages or loss of revenue. The days of using a spreadsheet or the pencil and paper method to track inventory are long behind us. Inventory management software is now available for businesses of all shapes and sizes. Features like order management, product identification, service management, and asset tracking are all common features of inventory management software. If your business is seeking a modern way to track inventory, you’ve come to the right place. The 8 Best Inventory Management Software of 2020 There are hundreds of different inventory management solutions on the market today. Finding the best one of your […]

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The Best VOIP Phone Services For Your Business in 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Want to jump straight to the answer? The best VOIP phone service for most small businesses is Ooma VoIP. VoIP phone systems have been growing in popularity for businesses. That’s because these services are simple, cost-effective, and offer a wide range of features. What is a VoIP phone system? VoIP stands for “voice over Internet protocol.” The definition is exactly what it sounds like. Instead of a traditional phone line, VoIP systems use digital signals. Even incoming calls from a non-VoIP number can be converted to a digital signal. So you can still receive calls from anyone, regardless of their phone system. If you’re in the market for a new business phone service, this guide will help you find the right VoIP phone system for you. Top […]

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Best Credit Cards for Startups in 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Getting a business credit card is one of the first things you should do when launching a startup. In most cases, this credit card will be the primary method of paying company expenses. From daily purchases like ink or paper to flights, hotels, and your phone subscription, charging a credit card is your best option. That’s because the best business credit cards offer exceptional benefits like cash back, rewards points, and travel miles. Some company credit cards can provide purchase insurance as well as supplementary coverage for car rentals. You can even use a low-interest credit card to finance purchases if struggling to qualify for a small business loan. With so many business credit cards to choose from, it can be tough to find the best option […]

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Best Online Business Banking for 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. What makes a great bank for business purposes? In today’s day and age, your bank needs to have online banking capabilities. There are online-only banks as well as physical branches offering online banking services. While most banks today have some type of online portal, not all of these are created equal. The best business checking accounts have dozens of online features, like mobile deposits, digital bill pay, and fraud alerts. You’ll also need to consider other banking products that you can access online. I’m referring to things like business savings accounts, merchant services, credit cards, and small business loans. Whether you run a startup or a multi-million dollar well-established corporation, I’ll show you the best online business banking solutions to fit your needs. Top 10 Online Business […]

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Best Business Insurance for 2020

Hopefully, you’ll never have to use your business insurance. But just like car insurance or health insurance, protecting your business from unexpected situations is crucial. However, 44% of small business owners don’t have insurance. This statistic is shocking. If you’re uninsured or underinsured, your company could potentially go bankrupt if something goes wrong, and you’re forced to pay out of pocket. Any business with employees needs to carry workers’ compensation insurance and unemployment insurance, at a minimum. But depending on your business type and industry, you’ll also want to consider getting general liability insurance, commercial property insurance, and professional liability insurance. But finding the best business insurance goes beyond getting the right policy. Getting insured through the right company makes a huge difference. From filing a claim to getting assistance with your agent or adjuster, service definitely varies from company to company. Some business insurance companies specialize in specific industries, […]

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Best Business Checking Accounts for 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Every business needs a checking account. Whether you’re running a startup, small business, single-member sole proprietorship, or side hustle, you’ll need to separate your business transactions from your personal finances. For the most part, a business checking account functions very similarly to a personal checking account. However, business checking accounts typically have extra fees, minimum balance requirements, and monthly transaction limits. So before you open a new account, it’s important that you find a bank that meets the needs of your business. Top 10 Best Business Checking Accounts For 2020 There are hundreds, if not thousands, of business checking accounts on the market today. From small local banks to large national chains and online-only banking, there are really only ten accounts that I would consider. Chase Total […]

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3 Options for Domain Registration in 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. I’ve registered hundreds of domain names over the years. During that time, I bought a domain from virtually every platform in existence. Some experiences were great, others were awful, and the majority fell somewhere in the middle. Whether you’re buying a domain for the first time or looking for an alternative solution from your last registration, you need to understand that you have options. Where can you register a domain name? The choices can be segmented into three categories: Domain Registrars Hosting Providers Website Builders I’ll show you the difference between these options and point out the top platforms within each category. Use this guide to learn the best way to buy a domain name. 1. Domain Registrar As the name implies, a domain registrar’s primary function […]

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GotoMeeting Review (2020) – How Do They Compare?

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. GoToMeeting ranks high on our list of the best conference call services. The platform has virtually all of the tools you’ll need to run a successful business meeting. GoToMeeting stands out for its exceptional call quality, robust features, and excellent customer service. Whether you’re a small, medium, or enterprise-sized business, GoToMeeting has conference call solutions to fit your needs. Millions of people have used GoToMeeting, including some well-known names like Make-A-Wish and Marketo. If you’re in the market for new conference call software, GoToMeeting should definitely be taken into consideration. Use this guide to learn more about its benefits, plans, and pricing, as well as any potential drawbacks. GoToMeeting Features and Benefits GoToMeeting has a wide range of features for different use cases. I’ll highlight some of […]

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Best Business Loans for 2020

Our content is reader-supported, which means if you click on some of our links in this post that we may earn a commission. Business owners need loans for a wide range of reasons. A loan can cover operating costs, purchase new equipment, buy inventory, or help with expansion. From startups to companies that have been around for decades, it’s not uncommon for businesses to seek funding at one point or another. If you need a loan and you’ve done any preliminary research, you’ll quickly learn that the market is flooded with choices. Banks, credit unions, and alternative lenders all have loan options for small businesses. While you might be tempted to visit your local bank for a loan, take this into consideration. Big banks approve just 27% of small business loan applications. This means you have just above one in four chances of getting approved. I don’t like those odds. […]

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